Política de reembolso
At Whoopee Party, we are dedicated to bringing joy to your special events with our premium party supplies. Because our products are often oversized, fragile, or high‑value, they require special handling and incur significant shipping costs.
Our Commitment to You:
We stand behind the quality of our products. If there is any issue with your order, our team will work with you to find a fair and reasonable solution. Please review the guidelines below so we can best assist you.
1. Core Return Rules
1.1 Return Window & RMA Requirement
We accept standard return requests submitted within 7 days of delivery.
To initiate a return, please contact our support team to receive a Return Merchandise Authorization (RMA) number.
Packages sent back without an approved RMA cannot be identified by our warehouse and will be rejected.
Unauthorized returns or packages sent with unpaid postage may be refused and returned to sender.
1.2 Condition of Return
Items must be returned in pristine, resellable condition:
- Unused, unassembled, and in their original packaging with all accessories.
- Any signs of event usage will result in immediate rejection of the return.
- Items damaged due to misuse, improper assembly, modification, or customer handling are not eligible for refunds or replacements.
1.3 Final Sale Exemptions
Made‑to‑order items, large fabrications, and clearance/discounted items(3D Backdrops, Flower Walls, Magazine Photo Booths, Inflatable Balls, Backdrop Stand, etc. )are strictly Final Sale (see Section 4 for details).
Final Sale items cannot be returned or refunded for non‑quality reasons.
2. Fee Structure & Shipping Deductions
If you need to return an eligible item due to change of mind, the following financial responsibilities apply:
2.1 Shipping Cost Deductions
- “Free Shipping” Reversals: We offer free shipping on all orders. This means we pay for the shipping on your behalf. If you return an item for a non‑quality reason (e.g., change of mind), the actual shipping costs we incurred will be deducted from your refund. You will not be charged any shipping fee if you keep the item or if the return is due to our error (damage, missing parts, etc.).
2.2 Restocking Fees
Handling, inspecting, and repackaging large event props requires significant labor. For non‑quality‑related returns, a restocking fee applies based on order value:
| Order Value | Restocking Fee |
|---|---|
| $300 – $500 | 15% |
| Over $500 | 20% – 25% (depending on size & fragility) |
3. Damages, Missing Parts, Delays, Lost Packages & Customs
3.1 Reporting Transit Damage
If your item arrives damaged, please contact us within 48 hours of delivery.
Provide clear photos of:
- The damage
- The outer packaging
- (If possible) an unboxing video
Claims reported after 48 hours may still be accepted only if you provide an unboxing video. Otherwise, they may be denied.
Claims without sufficient photo/video evidence may be denied.
3.2 Missing or Incomplete Parts
We understand that some of our products include multiple components. If you believe parts are missing from your order:
- Please contact us within 7 days from the recorded delivery date
- Provide clear photos of all items received (laid out visibly), along with a brief description of the missing parts
What we will do:
- Review your claim based on our packing and fulfillment records
- If the missing parts are confirmed, we will ship the replacement parts at no additional cost to you
- If the missing parts cannot be shipped separately (e.g., discontinued or unavailable components), we may offer a partial refund at our discretion
Important:
- We do not offer full refunds or full replacements for missing parts alone
- The standard resolution is either replacement parts or a reasonable partial refund, typically ranging from 5%–15% of the item value depending on the importance of the missing component
3.3 Lost or Stolen Packages
Once an order is marked as delivered by the carrier, responsibility for the package transfers to you.
We are unable to guarantee replacements or refunds for lost or stolen packages after delivery.
3.4 Refused Deliveries & Failed Attempts
If a package is returned to us because you refused delivery or multiple delivery attempts failed, it will be treated as a standard “Change of Mind” return.
Original shipping costs, return shipping fees billed by the carrier, and applicable restocking fees will be deducted.
Important: Refusing a damaged package without proper documentation and prior authorization may void your eligibility for claims or refunds.
3.5 Delivery Dates & Shipping Delays
The delivery estimates shown at checkout are estimates only, not guaranteed dates. We strongly recommend ordering at least 7–10 business days before your event to account for possible carrier or customs delays.
What happens if your order arrives late?
- Because we cannot control carriers, customs, or weather, we do not offer refunds for late delivery.
- However, if your order arrives after your event date and you contact us within 7 days of delivery, we may offer a one‑time goodwill credit (typically 5–10% of the item value) as a coupon for your next purchase.
This goodwill credit is offered at our sole discretion and cannot be requested as a right.
We will not offer:
- Full or partial refunds to your original payment method due to delays.
- Return shipping coverage for “arrived too late” reasons.
If you are concerned about timing, please contact us before placing your order – we can advise on current carrier performance.
3.6 Customs Clearance & Import Duties
International orders may be subject to customs clearance. You are fully responsible for paying any applicable import duties, taxes, and actively cooperating with local customs authorities (e.g., providing required identification or documentation if requested).
If a package is delayed, returned to sender, or abandoned/destroyed by customs due to your failure to clear customs or pay duties, we are not responsible for the loss.
In such cases, any resulting return shipping costs, customs penalties, and original outbound shipping fees will be heavily deducted from any eligible refund. No refund will be issued if the package is abandoned or destroyed by customs.
4. Product‑Specific Rules & Defect Clarifications
4.1 What Are NOT Considered Defects
The following are normal characteristics of the manufacturing process and are not defects:
- Manufacturing marks: Minor wrinkles from machine bending, visible welding marks, or light surface scratches (on aluminum frames, etc.).
- Visual variations: Slight differences in color, size, or finishing from product images.
- Size expectations: Please review product dimensions carefully before purchase. Size-related concerns are not defects.
- Assembly difficulties: Improper assembly or installation difficulty is not a product defect.
Products are inspected before shipping to ensure they remain fully functional and structurally sound. If you are sensitive to cosmetic variations, we recommend reviewing product photos carefully before purchase.
4.2 Final Sale Categories (No Returns or Refunds for Non‑Quality Reasons)
- Made‑to‑Order & Large Fabrications: 3D Backdrops, Flower Walls, Magazine Photo Booths, Inflatable Balls, etc. Production begins specifically for your event; once the 24‑hour cancellation window has passed, these orders cannot be canceled or returned.
- Sale & Clearance Items: Any items marked as “Sale” or “Clearance”.
- Custom Orders: Personalized items.
5. Processing Your Refund
Once your return is received and inspected at our facility, we will send you an email notification regarding the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 7–15 business days, depending on your bank’s processing time.
For change-of-mind returns, the refund amount will reflect:
- Deduction of original shipping costs
-
Return shipping responsibility:
- If we provide a prepaid return label, the actual return shipping cost will be deducted from your refund
- If you arrange the return shipping yourself, you are responsible for the shipping cost, and no additional deduction will be made from your refund
- We do not accept returns sent with freight collect or COD. Any such charges incurred will be deducted from your refund
- Applicable restocking fee (15%–25%)
Due to the oversized and bulky nature of many of our products, return shipping costs may be significant.
For quality-related issues (such as damage or missing parts) that we confirm, no restocking fee or original shipping deduction will apply. We will provide replacement parts or issue a fair partial refund as outlined in Section 3.2.
6. Gift Cards & Purchases Made with Gift Cards
6.1 Gift Cards
Gift cards purchased from Whoopee Party are non‑refundable and cannot be exchanged for cash, except where required by law.
If you lose a gift card, it will not be replaced unless you provide the original purchase receipt and the card has not been used.
6.2 Purchases Made with a Gift Card
If you return an item that was paid for (in whole or in part) with a gift card:
- Any refund will be issued back to a gift card (not to your credit card or other payment method).
- If the original payment included both a gift card and another method (e.g., credit card), the gift card portion will be refunded first to a gift card, and any overage may be refunded to the original payment method in accordance with Sections 2 and 5 above.
- Promotional or free gift cards (e.g., “$10 off your next order”) have no cash value and are not eligible for any refund or replacement.
6.3 Partial Refunds & Gift Cards
If we issue a partial refund for a damaged or missing‑parts claim (per Section 3.2) and the original purchase was made with a gift card, the partial refund will also be issued as a gift card.
These gift card policies apply in addition to our general return and refund rules above.
6.4 Store Credit & Goodwill Coupons
From time to time, we may issue store credit or goodwill coupons (e.g., for shipping delays or as a one‑time exception). These are different from gift cards:
- They have no cash value and cannot be redeemed for cash or refunded.
- They are non‑transferable and can only be used by the original customer.
- They may come with an expiration date (e.g., 90 days), which will be clearly stated in the communication.
- They cannot be combined with other offers unless stated otherwise.
- Any unused balance after a purchase using store credit is not refundable and may be forfeited.
Gift cards (Section 6.1–6.3) are treated separately and are subject to different rules.
Returns for Items Purchased with Store Credit:
If you return an item that was paid for (in whole or in part) with store credit (including goodwill coupons):
- The refund will be issued back to store credit (not to cash, credit card, or other payment methods).
- If the original purchase combined store credit with another payment method (e.g., credit card), the store credit portion will be refunded first to store credit, and any overage may be refunded to the original payment method according to our standard policy.
- Store credit refunds will retain the same expiration date and terms as the original credit, unless otherwise stated.
- If the original store credit has already expired, the refunded credit will also expire immediately and cannot be used.
7. Contact Us
If you have any questions or need to submit a return/claim, please contact us at:
📧 [support@whoopeeparty.com]
We will respond within 1–2 business days.